Property
About UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!)
OverviewPOSITION SUMMARY:
Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success.
Our employees are Coastal Ambassadors who are professional memory-makers, creating personalized guest experiences from start to finish. Coastal Ambassadors craft meaningful, over-the-top experiences that wow our guests time after time.
Our Vision for our team members:
Be a part of the relaunch team of The Sanderling Resort and Spa, where your career aspirations meet an iconic destination
- Contribute to our distinctive atmosphere and foster your personal and professional growth
- An individual committed to creating exceptional guest experiences
- Be appreciated for what you bring to the team
- Learn and grow with a company that values its associates
Why Sanderling:
- Competitive wages
- People-first culture
- Health insurance
- Retirement savings
- Growth opportunities
- Paid time off
- Festive environment
- Perks & discounts
About the role
The Convention Services Manager plays an important, multi-faceted role within the sales department, serving as a revenue generating sales professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities.
What you will be doing:
- Analyze requirements of function, outline available hotel facilities and services offered and quote pricing.
- Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
- Communicate accurately to operations the details needed to satisfy the contract and client needs.
- Prepare for and attend all applicable pre-cons and post-cons.
- Arrange for VIP amenities to be delivered.
- Check on functions regularly as they are being executed for groups.
- Prepare and send advance brochures/menus to prospective customers.
- Prepare and receive cash deposits, billing and payments.
- Sell liquor in accordance with state liquor laws.
- Work with Executive Chef in menu planning to maximize revenue based on customer budget.
- Work with group sales on menu planning to maximize food and beverage revenues from groups.
- Execute guarantee and cut-off policies.
- Create, review and revise rooming lists and VIP lists.
- Prepare letters, proposals, BEO’s, thank-you notes, etc.
- Pre-check room setups, prior to arrival of the group.
- Know meeting room set-ups and capabilities.
- Know sleeping room configurations and types.
- Manage the function book and adjust space to ensure maximum potential revenue.
- Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
- Respond to requests by Meeting Planners immediately.
- Maintain price integrity both in rooms and food and beverage.
- Manage existing accounts and follow up with client re-solicitation to capture future business.
- Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
- Meet or exceed goals set by the DCCS.
- Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
- Relay accurate forecasting information for rolling forecast.
- Promote employee empowerment.
- Demonstrate positive leadership characteristics, which inspire employees.
- Report all unsafe conditions immediately.
- Complete other duties as assigned by supervisor to include cross training.
QualificationsWhat you bring to the role:
- High school diploma or equivalent.
- Two years hotel/resort experience.
- Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs
- Excellent customer centric interpersonal guest service resolution experience
- Pleasant and helpful personality
- Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates
- Be well organized and efficient.
